We've been extremely pleased with ZenDesk for support and customer interaction. However it is missing a dire piece, tracking if folks have actually seen your messages. My Read Receipts provides this information in a big way - know when folks have read the messages you have sent through ZenDesk. The set up is easy and it just works. Definitely a steal for the price!
Chocolatey Software | Topeka, Kansas
After adding My Read Receipts to our Helpdesk, our staff has gained a much better view of where the actual ticket ‘status’ is at. Many client sys-admins are busy people, and it’s very informative to see if they’ve opened - and maybe even read - the reply we send out. My Read Receipts gives us this much-needed information!
Dan Magi | Copenhagen, Denmark
Tracking Zendesk ticket opens has been massively useful for us as sometimes they go to spam. If a customer does not open tickets we can phone them
Wallpapered.com | London, United Kingdom